You’ve reached City & Police’s page for frequently asked questions.
We’ve tried our best to answer some of our most common member questions. However, if you have a question that isn’t answered below, we’d be happy to hear from you.
For additional assistance, please contact us.
FAQ
The routing number for City & Police is 263079289.
All of Northeast Florida Law Enforcement and City of Jacksonville employees and retirees are eligible for membership at City & Police. Additionally, we are honored to welcome the family members of these groups as well.
To learn more about our eligibility requirements, visit our eligibility page now.
We have five offices conveniently located across northeast Florida. For a listing with addresses and office hours, please visit our hours and locations page now.
City & Police offices are open Monday thru Friday, and in many locations, Monday thru Saturday. For an up-to-date listing of our office hours, please visit our hours and locations page.
You can also access your accounts 24/7 utilizing Online or Mobile Banking and Tellerline24 (904-353-2240, option 1).
With just a $5 initial deposit, you’ll unlock access to a variety of products and services intended to make your banking experience as simple and convenient as possible. Additionally, you’ll earn dividends on balances over $100.
City & Police Federal Credit Union is a safe place for members to save money. All deposits at federally insured credit unions are protected by the National Credit Union Share Insurance Fund, with deposits insured up to at least $250,000 per individual depositor. Credit union members can calculate the amount of insured funds at a federally insured credit union using NCUA’s Share Insurance Estimator(opens new window).
View our current rates list by visiting our rates page now.
View our current rates list by visiting our rates page now.
We strive to keep all of our fees and charges to a minimum. View a current listing of our fee schedule now.
Yes, we have ATMs at each of our 5 Jacksonville locations. These are surcharge-free ATMs for members. City & Police also belongs to Credit Union 24’s surcharge-free program which gives you access to over 70,000 surcharge-free ATM terminals nationwide. Use our ATM locator now to locate additional surcharge-free ATMs.
For step-by-step instructions on enrolling on Online Banking, visit this page now.
Before using Mobile Banking for the first time, you’ll need to enroll in Online Banking. Please follow the instructions on this page, and then download the City & Police Mobile Banking App from either the GooglePlay or App store. Once your Online Banking username and password are established, you’ll be able to login to Mobile Banking.
Access your account anytime through Tellerline24 by dialing 904-353-2240, option 1. If you forget your personal identification number (PIN) or are a new user, contact Member Services.
Safe deposit boxes are available and located at the Mandarin, Northside and Westside offices. To learn more about Safe Deposit boxes at City & Police, visit this page.
To schedule an event onsite with your employer, please reach out to us at 904-353-2240.
To order checks, click here, or give us a call at 904-353-2240.