City and Police FCU

Update: Core Conversion Moved to April 30

In our continued commitment to providing a seamless and positive experience for our valued members, we have decided to push our conversion date back to April 30th, rather than the originally scheduled March 31st.

This decision has been made with an abundance of caution, ensuring that every step of the transition is as smooth as possible for you. While we work through the final stages of this update, you can continue to use all of your existing services without interruption.

We understand how important this transition is, and we are committed to keeping you informed every step of the way. Please be sure to check the City & Police and Alive websites for updates as we move closer to the new date.

Thank you for your patience and understanding. We look forward to bringing you enhanced services and an even better experience in the near future!

Merger Update: Our Conversion is Approaching!

As we approach our merger conversion date, we’d like to share some important reminders.

As mentioned last month, we’re making a transition to better serve you. The Sunbeam office will remain open through Friday, February 14th. Then, beginning Tuesday, February 18th, we’ll be ready to welcome you at our Baymeadows branch, just two miles away at 8367 Baymeadows Way. This location offers extended hours (Mon – Thurs: 8:00 AM – 5:00 PM; Fri: 8:00 AM – 5:30 PM), drive-thru services, and an enhanced in-person banking experience. We understand that change takes some getting used to, but we’re confident this move will bring added convenience and improved service. We look forward to seeing you there!

Looking ahead, our official conversion date is set for March 31st. In the coming weeks, you’ll receive detailed information on how the transition will affect your accounts and banking services. While we’ll manage most of the process on our end, we’ll ensure you are well-informed and prepared for any actions you may need to take. Our goal is to make this transition as seamless and easy as possible, and we are here to assist with any questions you may have along the way.

We understand that these changes represent a significant transition, and we deeply appreciate your patience and support throughout this journey. We’re excited about what the future holds and remain committed to providing you with exceptional service every step of the way.

If you have any questions, we’re here to help. Thank you once again for being a part of this important chapter.

Happy New Year!

We hope this message finds you well and ready to embrace an exciting year ahead. We’re thrilled to share that our merger with Alive Credit Union is just a couple of months away from completion.

If you haven’t already, we invite you to visit Alive’s office on Touchton Road to experience its enhanced services and convenient location firsthand. Additionally, we’re pleased to announce that Alive’s Baymeadows office, located at 8367 Baymeadows Way, will be ready to serve you starting Tuesday, February 18th (following Presidents’ Day).

As part of our commitment to optimizing services, we have made the decision to transition operations from our Sunbeam Road office to the Baymeadows branch. The Sunbeam location’s final day of operation will be Friday, February 14^th. While we understand that change can be challenging, we’re confident this move will enhance your overall banking experience. The Baymeadows office is conveniently located just two miles away and offers extended hours:

• Monday–Thursday: 8:00 AM – 5:00 PM
• Friday: 8:00 AM – 5:30 PM

For added convenience, drive-thru services are also available during these hours.

Additionally, the Baymeadows branch will house the safe deposit boxes currently located at the Sunbeam Road office. Members with safe deposit boxes should have already received detailed information regarding this relocation, which is scheduled for February. Rest assured, our team is dedicated to ensuring a smooth, secure, and seamless transition.

We deeply appreciate your continued support and loyalty as we embark on this exciting journey together. If you have any questions or need assistance, please don’t hesitate to reach out.

Wishing you a happy, healthy, and prosperous 2025!

Merger Update: Touchton Road Location Now Available To Serve You

We’re pleased to share another exciting update as our merger continues to progress smoothly.

Members can now access the Alive Credit Union Touchton Road location, a modern and beautifully designed branch offering a full range of services to meet your banking needs.

The Touchton Road branch is located at 9790 Touchton Road and operates Monday through Thursday from 8:00 AM to 4:30 PM and Friday from 8:00 AM to 5:30 PM. For added convenience, the drive-thru opens earlier, starting at 7:30 AM.

We’re also actively working to make additional Alive Credit Union locations accessible in the near future. In the meantime, please continue using your existing City & Police offices as well as the newly available Touchton Road branch.

The overall conversion process is progressing smoothly, and we remain on track to complete the transition in the first quarter of 2025. Look out for more details in January as we share updates on what’s next.

Thank you for your continued support and patience as we continue to grow together. We look forward to now welcoming you at the Touchton Road location!

Preparing for a Smooth Transition: What to Expect in the Coming Months

As we prepare for the Alive branches to offer in-branch banking services, I want to express our heartfelt gratitude for your patience and support throughout this transition.

Our team has been diligently working on various tasks to ensure a seamless conversion with minimal interruption to service. We’re focusing on critical data conversion tasks, along with essential areas such as staff training and communication planning, all aimed at creating a smooth experience for our members.

To support this effort, we are developing a comprehensive guide to address common questions you may have, including:

• Will my account number remain the same?
• Will I receive a new debit card?
• How will I access my accounts after the conversion?

Our goal is to provide you with clear and helpful information to ensure you feel confident and informed throughout this process. You can expect access to this guide early next year in advance of the conversion’s anticipated completion first quarter of 2025.

Thank you for your continued support and patience during this time. We look forward to this new chapter together and can’t wait to share more updates soon

Exciting Updates: Merger Progress and Community Drive

As we enter the final quarter of 2024, we’re happy to report that the merger with Alive Credit Union is progressing well. We’ve secured tentative conversion dates for early next year, and our teams are currently in training to ensure we serve you with excellence during this transition.

In the coming weeks, we aim to offer some banking services at existing Alive office locations. While this capability isn’t quite ready yet, we will keep you informed as new locations become available. In the meantime, please continue to use your existing City & Police branches.

As you visit these branches, you will see updates are underway as we begin refreshing our offices to align with the vibrant Alive brand. You will notice updated signage, fresh paint, and an overall energizing atmosphere that reflects our commitment to enhancing your banking experience.

We’re also excited to invite you to participate in a community drive this month. In partnership with Hubbard House of Jacksonville, we are hosting a Halloween Costume Drive. We will be collecting new or gently used costumes for children ages 7 and under until October 25th. Your donations will help bring joy and create a memorable Halloween experience for many young children in our community.

Stay tuned for more updates as we approach integration. We appreciate your continued support during this exciting time.

Merger Progress Update: Exciting Developments Ahead!

We’re delighted to report that our merger with Alive Credit Union is advancing well. Over the past month, we’ve made notable strides and are now in the final stages of preparing Alive branches to provide in-branch banking services. Your patience has been invaluable. Please stay tuned for further updates as we finalize the transition.

As a reminder, our core processing systems and digital platforms are still anticipated to integrate early next year. In the meantime, the upcoming in-branch banking accessibility will enable you to perform teller and some member service transactions while we continue working behind the scenes on full integration.

We encourage you to keep using your existing City & Police branches until we notify you that the Alive locations are accessible. We appreciate your continued support and cooperation during this time.

We’re also excited to announce an upcoming free webinar series on retirement planning. This series will cover essential topics such as Planning Your Retirement Landscape, Building Your Retirement Nest Egg, and Healthcare Planning during these golden years. It’s a fantastic opportunity to get advice and ensure you’re on track for continued financial wellness in retirement.

There’s no need to register for the webinars—just tune in to the Alive YouTube channel (YouTube.com/@Alive.CreditUnion) at 1:00 PM EST on September 23, 24, and 25. The webinars will remain online for you to view at your convenience.

Thank you for your continued membership and ongoing support during this exciting time.

Merger Progress Update: Exciting Developments Ahead!

We’re pleased to report that our merger with Alive Credit Union is progressing smoothly. We’re making great strides and are working diligently to have Alive offices operational for in-branch banking very soon.

Efforts are underway to expand services at all locations. We’re currently testing and preparing the Alive locations to be fully accessible for in-person services as quickly as possible. We appreciate your patience and understanding during this transition and will keep you updated with further information.

As we work toward integrating our branches, we encourage you to continue using your existing City & Police locations until we provide additional updates. Thank you for your continued support.

In other exciting news, we’re thrilled to introduce a new member benefit: the 100% mortgage loan.^* This financing option makes homeownership more accessible by allowing you to purchase a home with no down payment and without the need for private mortgage insurance (PMI). This means you can enjoy lower monthly payments and save on PMI costs.

We’ll continue to keep you informed as we progress through the merger process. For more details, please visit our website or contact us at [email protected].

We’re pleased to share the latest update on our merger with Alive Credit Union. 

The process continues to run smoothly as our teams work behind the scenes with our core banking and digital platforms to combine our systems. We hope to offer onsite banking options for all members at every branch location in the coming months as we transition towards complete integration.

In the meantime, however, we’d like to remind you to please continue using the City & Police office locations, along with the City & Police Online and Mobile Banking platforms. We will notify you as soon as additional banking options become available.

Alongside these updates, we’re pleased to share that Individual Retirement Accounts (IRAs) will be available post conversion. IRAs offer several benefits, including potential tax deductions on contributions and tax-deferred growth on investments until withdrawal.* They also offer flexibility, allowing you to choose from various investment options to suit your retirement goals. For those saving for education expenses, the Coverdell IRA offers additional benefits, such as tax-free withdrawals for qualified educational expenses.* We encourage you to consider how these forthcoming savings options can support your financial goals and those of your family in the coming months.

We’ll continue to keep you updated on our merger progress leading up to the expected integration in early 2025. For additional information, please visit the Frequently Asked Questions on our website at CityFCU.com or reach out to us at [email protected].

Thank you for your continued support during this exciting phase of growth.

We’re pleased to share the latest update on our merger with Alive Credit Union. 

The conversion process is proceeding smoothly with our teams working diligently to consolidate our organizations and operating systems. We’re now projecting completion for early 2025.

You may have already noticed some changes, such as the Alive logo appearing on your statements and our website. Additionally, members with credit cards will begin receiving cards issued by Alive Credit Union upon expiration of their City & Police cards.

While logos may be updating, please note access to your cards and accounts remains unchanged. Please continue to use the City & Police websites and Apps as we work towards combining our core banking systems and digital platforms. This also applies to the branches you choose to bank at in-person. Please continue to utilize the existing City & Police offices until the integration is complete.

We’d also like to encourage you to take a moment to follow the Alive Credit Union Facebook page. One of the benefits of this merger is that our membership now has access to additional complimentary financial wellness and education resources – including online seminars advertised on social media and our websites. Upcoming webinars include a four-part series for teens on financial literacy as well as a summer budgeting seminar open to anyone later this month.

Stay tuned for further updates as we move closer to complete integration. We appreciate your continued support during this exciting period of growth and change.

For more information regarding our merger with Alive Credit Union, please visit the Frequently Asked Questions on our website at CityFCU.com, or reach out to us at [email protected].

We’re pleased to provide you with the latest update on our merger with Alive Credit Union. 

With the merger now official, we continue to work diligently towards the consolidation of our two organizations and operating systems.

The integration phase is well underway, with dedicated teams from both credit unions collaborating to ensure a seamless transition for all members. We’re working towards combining our core banking systems, IT infrastructure, and digital platforms. That said, we’d like to remind you to continue to utilize your current City & Police offices and banking systems until the integration is complete – still anticipated for later this year.

One immediate change you will begin to see implemented is our brand transition. This includes efforts to update our signage, marketing, and member communications, including your statements which will bear the Alive logo beginning this month.

As we move closer to total integration, we will continue to provide clear and transparent communication, like this update, to keep our members informed on the merger process, address any concerns, and continue to highlight the benefits the combined credit union now offers.

We thank our members for their support and our employees for their efforts during this transition.

For additional information regarding our merger with Alive Credit Union, please check out the Frequently Asked Questions on our website at CityFCU.com, or feel free to contact us at [email protected].

We are excited to announce that as of April 1, 2024, City & Police Federal Credit Union is a part of Alive Credit Union. You will begin seeing the Alive name and logo on some of your account documents and online.

What’s Next

The merger is in motion, but for the time being, business operations continue as usual. The next several months will be spent integrating our two credit unions and systems. When the time comes, your City & Police accounts will be automatically converted to accounts on Alive’s systems. We anticipate this sometime later this year; however, we will be sure to inform you on how you can utilize your new Alive benefits as they become available.

Please note, your City & Police membership terms and conditions remain in effect as we integrate. Please continue to use your City & Police accounts, cards, checks, systems (Online & Mobile Banking) and offices for your banking needs. You will also need to continue making loan payments as stated in your loan documents. You will be notified of any changes prior to system conversion later this year.

How Can I Learn More

We will continue to share periodic updates with our members. Keep an eye on your email inbox, our website and our Facebook page as we share next steps, frequently asked questions and more as it relates to our merger progression. If you have any questions, please continue to reach out to us at [email protected].

This is an exciting time for our membership as we join a strong, member driven and community focused organization. We are delighted our City’s best now has a place at Alive Credit Union.

It’s Official – City & Police Will Become a Part of Alive Credit Union

We have exciting news! City & Police Federal Credit Union will become a part of Alive Credit Union, effective April 1, 2024. Our members cast a majority vote in favor of the merger, so we will now begin the process of integrating our two credit unions.

For the time being, your City & Police membership terms and conditions remain in effect. Please continue to use your City & Police accounts, cards, checks, systems (Online & Mobile Banking) and offices as we take steps to implement this merger. We anticipate full integration sometime later this year.

It is our commitment to you to make this merger as seamless as possible. Information regarding the progression of this exciting time will be made available to you online at CityFCU.com and can be obtained by reaching out to any of our existing offices. We are delighted this merger is proceeding and look forward to coming together to provide exceptional service and products to help all members achieve financial wellness.

We are pleased to announce regulatory approval has been received for the forthcoming merger of City & Police Federal Credit Union and Alive Credit Union.

The two institutions plan to become one on April 1, 2024, and the newly formed credit union will continue to operate under the Alive Credit Union name with City & Police’s long-time president and CEO, Aaron Logue, being named as the combined credit union’s succeeding Chief Executive Officer.

This is big news, so allow us to share additional details regarding the merger with you to put your mind at ease.

Our City & Police members can rest assured they will continue to see their favorite teller, member service representative and loan officer, as all staff is being retained. Our unique law enforcement and City of Jacksonville employees will continue to be served by a credit union that understands their history, specific needs and wants. Additionally, you’ll now gain the benefit of being served by Alive Credit Union’s exceptional team and receive access to many other Jacksonville office locations as well as the Shared Branching network.

Alive Credit Union has proudly served the healthcare industry for nearly 70 years, so they too have experience in providing personal attention and care to valued fields of membership. We couldn’t ask for a better partner to grow alongside, and we’re excited for this opportunity for our combined membership.

Apart from the additional service centers and team members accessible post merger, you and your family will also be presented with an added level of service and increased member benefits in the form of higher deposit rates, lower loan rates and lower fees which the strength and footprint of the combined credit union now allows. Enhanced digital banking services and telephone account support are also anticipated as a result of the available dedicated call center with extended operating hours soon available to all members.

In the coming months, we’ll be sharing additional information with you regarding our merger progress and any details necessary to create the most seamless transition for our memberships. This merger truly creates an opportunity to provide a unified organization serving the valuable and diverse first responders and their families in our Jacksonville community. We’re excited at the opportunities this merger will generate for our members and the positive impact we hope to have on our community as our two strong and financially sound credit unions become one.

If you have any questions in the meantime, we encourage you to reach out to us at [email protected] or by phone to (904) 520-6527.

Enhanced Level of Service

• ALL staff will be retained
• Our unique membership’s history will be preserved
• An increased staff with decades of experience will be accessible

Expanded Accessibility & Convenience

• Extended network of branches, including the Shared Branching network
• Increased number of surcharge-free ATM locations
• New dedicated call center with extended operating hours
• Improved digital services available

Increased Member Opportunities

• Higher returns on deposit rates
• Lower interest loan rates
• Lower fees

Future Benefits

• Branch expansion into surrounding counties
• Innovation through new products and services
• Increased community impact
• Improved financial education